Backcountry K-9 Returns and Exchanges

For up to 90 days after your purchase, Backcountry K-9 LLC will accept any unused item for return or exchange (Please Note: Only returns for refunds are accepted for International customers). If it has been more than 90 days since your order or you need assistance with a warranty issue, please contact us.

Warranty Information

To return or exchange an item by Mail:

1. Please include a note with the following information:
   • Your First and Last Name
   • The order number found on your packing slip or email confirmation
   • Your Address
   • Your Phone Number
   • Your Email Address so we may confirm the return or exchange
   • The reason for the return
   
   
2. Please indicate whether you would prefer an exchange for a different size or a refund for the item (Please Note: Only returns for refunds are accepted for International customers).
   
   
3. Insure the package for your protection and return to:
   
   Backcountry K-9 LLC
   9430 W Lisbon Ave
   Milwaukee, WI 53222
   
   
4. You can expedite an exchange by placing a new order with your credit card and returning the unwanted merchandise for a refund.
   
   
5. Heavily used or damaged merchandise will not be accepted for return or exchange.